Terms and Conditions

PEONY JADE MOONCAKES – PRODUCT CARE & INFORMATION

To preserve the high quality, freshness, and integrity of Peony Jade’s freshly handcrafted mooncakes made with NO preservatives, including our award-winning Ex-Crown Prince Hotel Teochew Flaky Orh Ni Mooncakes and Snowskin Fruity Mooncakes, we kindly urge all customers to strictly follow our recommended handling and storage instructions.

Peony Jade will not be held responsible if these guidelines are not followed.

As our mooncakes are freshly handmade and free from preservatives, they are best consumed immediately upon purchase, pick-up, or delivery, especially our:

  • Ex-Crown Prince Hotel’s Teochew Flaky Orh-Ni Mooncakes
  • Flaky Pastry Novelty Flavours
  • Traditional Baked Selection

Product Info

  • Available in boxes of 4 or 8 mooncakes

(1) SNOWSKIN DURIAN MOONCAKES

Crafted with 100% pure premium durians from Raub (Pahang) and Penang.
Free from:

  • Cream, flour, milk, or custard
  • Added sugar (all pure & natural)
  • Preservatives, colouring, flavourings, stabilizers
  • Trans fat

Healthier option: Organic flour added to the snowskin.

Disclaimer: As we hand-extract our durian flesh without machines, seedlings, fibres, and husks may be present.

Storage

  • Must be kept frozen (保持冷冻) within 1 hour of collection/delivery
  • Store in the freezer for up to 5 days
  • Best consumed immediately, or within 3 days for peak taste
  • Do not expose to heat or direct sunlight
  • Do not refreeze after defrosting
  • Avoid storing in car boots or warm environments

Serving Instruction

  • Defrost in refrigerator for approx. 30 minutes
  • Consume immediately after defrosting
  • Do not refreeze

Allergy Note

Muslim- and vegan-friendly. Contains no nuts, eggs, pork, or lard. (Not Halal-certified)
Not suitable for gluten-free diets

Expiration

Best consumed on the day of purchase or within 3 days.

(2) TEOCHEW FLAKY PASTRY ORH-NI MOONCAKES

Lovingly handmade without preservatives, artificial colourings, flavourings, or sweeteners.

The quality of Orh Ni mooncakes will be compromised (mushy or sourish) if storage guidelines are not followed.

Storage

  • Must be refrigerated (保持冷藏) immediately upon collection/delivery
  • Can last up to 2 days only if properly stored from day of purchase
  • Keep away from heat, kitchen areas, and sunlight
  • Do not store in car boots

Reheating Instructions

  • Oven: Preheat to 150°C, bake whole (uncut) for 15–20 mins
  • Air-fryer: Preheat to 180°C, bake whole for 10–15 mins
  • Let cool for 5 mins before serving
  • Do not microwave

Allergy Note

Not suitable for vegans (contains scallion oil)
May contain eggs, wheat (gluten), and tree nuts
Not Halal-certified

Expiration

Best consumed on the day of purchase or within 2 days

(3) TRADITIONAL BAKED SELECTION – CLASSIC TREASURES

Artisanally handcrafted using only premium ingredients
Free from:

  • Preservatives
  • Artificial flavour essence
  • Artificial colourings and sweeteners

Storage

  • Store at ambient room temperature
  • Avoid direct sunlight, kitchen heat, and warm places (保持阴凉干燥处)
  • Refrigeration recommended for longer freshness
  • Open lids or tray covers to let mooncakes breathe
  • Oxygen absorber packet inside is not edible

Allergy Note

May contain eggs, wheat (gluten), and tree nuts
Not Halal-certified

Expiration

Best consumed on the day of purchase or within 3 days

Collection / Delivery

  • Pick-up available daily from 11:30 AM to 7:00 PM

Exchange & Refund Policy

  • No refunds after purchase
  • Exchanges allowed only for defective products
  • Must be in original packaging with online invoice
  • Request must be made within 3 days of purchase
  • No exchange without proof of purchase
  • All exchanges are final

Peony Jade by The Quayside Group reserves the right to reject exchanges that do not meet the above criteria. We do not cover any shipping or delivery costs incurred for exchanges.